SHIPPING
Large items
Large items will ship via Canada Post regular parcel shipping which includes tracking. Each order will be sent an email with tracking info once order has been fulfilled and shipped out.
Small items
Small items will ship via Canada Post lettermail in a small box or bubble mailer which does not include tracking. If you would prefer your small item be sent as a parcel with tracking, please contact me.
International Shipping
Currently, we only ship to "canada" and the "united states." If you are interested in purchasing items and live elsewhere, please utilize the Contact page, and alternative arrangements can be made.
Processing Time
Processing can take up to 4-5 business days, though we try to get through orders as quickly as possible. Shipping time, which does not include processing time, can be anywhere from 4-10 business days. Shipping time estimates are not guaranteed.
Address Errors
Please ensure that your address has been entered correctly. Incorrect or incomplete address entries can either delay and/ or cause your delivery to be undeliverable. Any costs to re-ship or replace items due to an address error are the responsibility of the customer. If such an error occurs, Unceded Creations will be in contact.
LOCAL PICK-UP
If you are local to what is currently known as Victoria, BC, or traveling through, and would prefer to pickup your item from Unceded Creations directly, please reach out via Instagram, Facebook, or our Contact page. If you are utilizing this option, a refund for the shipping cost upon checkout will be issued.
RETURNS
If you believe that your product has an issue or malfunction, please use the Contact tab and contact HCIndigenuity within 7 days of receiving your item. We will return your e-mail promptly. The customer is responsible for return shipping. Unceded Creations is not responsible for items lost in the mail. After examining the returned item, a refund, exchange, or re-issue will be processed.